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Welcome to your AXA Policy Information Page

Your Policy Info
Policy Number
HOL/N1242424
Policy Type
Private Medical Insurance What does this mean?
This policy will help to cover the costs of private healthcare, from diagnosis to treatment. The specific cover details are in your policy documents.
Your Insurer
AXA About us
Address: AXA UK plc, 20 Gracechurch Street, London
Website: www.axa.co.uk
AXA are an award-winning UK private medical insurance provider. Having most recently picked up the feefo Platinum Trusted Service Award 2020 and Money facts Private Medical Insurance 2020. Here’s how you can count on them: • They give you a Fast Track Appointments service, giving you swift access to consultants and eligible treatment (when you choose an outpatient option). • You will get, full inpatient and day-patient hospital fees cover, including operating-theatre costs, nursing care, drugs and dressings, specialist fees, consultations, diagnostic tests, CT, MRI and PET scans and physiotherapy (at a hospital from their directory or hospitals). • Access to the latest licenced approved cancer drugs, on specialist referral, even if they aren’t available on the NHS. • Access to a support line, and online GP services.
Our Company
Howden About us
We’re an award winning Life and Health insurance broker. We’ve been established over 25 years, we’ve won many industry awards and we’re proud to be recommended by MoneySavingExpert.
Trustpilot
Have you tried these benefits yet?

Doctor care, anywhere >>

✔ GP appointments available 24/7

✔ Say goodbye to rushed appointments – each one is up to 20 minutes long

✔ Specialist referral & diagnostics tests (subject to the cover options you include with your plan)

✔ Have your prescription delivered to a local chemist or straight to your door

Book online or download the app from Google Play or the App Store today!

Speak to an experienced health professional >>

✔ Get clear, up-to-date information and support, day and night

✔ Available to you whenever you need it

✔ Direct phone access to nurses, counsellors, midwives and pharmacists

Speak to an expert WITHOUT GP referral >>

✔ Remote appointments delivered by video or phone with a physiotherapist or specialist

✔ Diagnostic tests if required

✔ Tailored support to help you get better – be that self-help exercises at home, or further treatment

Available to members aged 18 and over

Access big savings on gym memberships >>

✔ Discounted memberships with Hussle and Nuffield Health

✔ No cancellation charges

✔ Try different activities and gyms

✔ In-person and online options

Get yourself checked out >>

✔ Save 25% on Health Assessments with Nuffield Health or Circle Health Group

✔ A complete understanding of your health with personalised recommendations for next steps

Single Will worth £80 or a couple's Will worth £130

As a new customer of Howden Life & Health, you have access to a free will writing service which is delivered by MyLastWill.

Their innovative online application makes creating your Will easy, in just 3 simple steps, from naming Executors to making gifts. 

Click here for details on how to access this great service

As a valued customer of Howden Life & Health, we really care about your wellbeing.

For your financial, physcial and mental wellbeing, we have funded your access to Health Assured, an award- winning wellbeing support service.

Services available to you and anyone insured on your policy include:

  • 24/7 Confidential Support helpline
  • Online Health Portal

Some of the areas you can use these services for are:

Family Issues

Financial Information

Legal Information

Tax Information

Bereavement

Housing Concerns

Click here for information on how to access the wellbeing support centre or simply email rewards@howdenlifeandhealth.co.uk

The list of benefits and exclusions may not be exhaustive. Policy benefits are usually non-contractual, which means they don’t form part of our insurance contract. The benefits of the most recent policies shown by insurer and product may vary depending on your specific situation. All services could be changed or withdrawn in the future. For more information about your specific policy benefits please contact us by phone 0800 953 9533 or email info@howdenlifeandhealth.co.uk.

Managing your policy
What would you like to do?
Why are you cancelling?

Review your cover

Please feel free to use our form below to send us any questions we have not answered, and a member of our team will get back to you shortly with an answer.

Update your details

Amend your details - change your address, name, needs etc.

Top up your cover

Top Up - need to increase your level of cover? Let us know what you feel you need and we'll guide you how best to do it.

Arrange cover for my partner

If you require your partner to be covered, please fill in the form below with their basic details and a member of our team will get back to you shortly.

Put Policy In Trust

Put Policy In Trust - need to add your policy in trust? Let us know what you feel you need and we'll guide you how best to do it.

Please visit the link below where you can specify who the trustee and beneficiary of your plan should be, we will then send you your trust form for signatures.

https://www.howdenlifeandhealth.co.uk/trusts/

Please do not hesitate to contact us on 0800 953 9533 if you require any further assistance.

Need more help?

Call us on 0800 953 9533

Our Opening Times:

Monday: 09:00 to 17:00

Tuesday: 09:15 to 19:30

Wednesday: 10:00 to 14:00

Thursday: 09:00 to 18:20

Friday: 09:00 to 17:00

Saturday: 10:00 to 14:00

Cancel my cover

Claiming on your policy

Ask your GP for an open referral

If your GP says you need specialist treatment, tell them you want to go private and ask for an ‘open referral’.

With an open referral your GP doesn’t name a particular specialist but instead gives you the type of specialist you need to see, for example a cardiologist. This means AXA’s Fast Track Appointment service can help you find a suitable specialist and make a convenient appointment for you.

Occasionally the NHS will be best placed to provide care locally (for example specialist paediatric (children’s) care at an NHS centre of excellence). When this is the case AXA will talk to you about your NHS options as well.

Contact AXA on 0800 027 1384 or through your online account before you see the specialist.

Contact AXA as soon as you’ve seen your GP. It’s important you contact them before you see the specialist or have any treatment so that they can tell you what you’re covered for. This will mean you don’t end up having an unexpected bill for treatment that you’re not covered for. You can pre-authorise treatment by phone or online, but if your claim is urgent we recommend you call them so they  can make sure you are covered for your claim before you have any treatment.

AXA will check your cover and let you know what happens next. 

They may ask you to provide more information, for example from your GP or specialist. You, your GP or your specialist must provide them with the information they ask for by the date that we ask for it or you may not be covered for your claim. You can also use their Fast Track Appointments if you would like a second opinion

Fast Track Appointments

AXA’s Fast Track Appointments team will make it happen. They know each doctor’s specialism and sub-specialism so they can get you to the right person. On average, members who use our Fast Track Appointments service are seen twice as quickly. *

Firstly, you should see your GP and ask for an open referral letter.  

Once you have this you should call AXA to start you claim on 0800 454 080.

Did you know that 18% of people have not told anyone that they have a policy in place?

It’s really important you do this in case you’re not in a position to make the claim yourself.

Other Products

Life insurance pays a lump sum of your choosing on the event of death or diagnosis of a terminal illness.

Policies can cover a specified period of time (the ‘term’), for example 20 years, to match your mortgage or when the children are dependent. Alternatively, Life insurance can be open ended (whole of life) which will pay the sum upon death whenever it occurs which is useful for funeral planning, leaving a legacy or inheritance tax planning.

Howden Life & Health have the widest range of life & health insurers in the UK and therefore cannot be beaten on price.

Income Protection pays a monthly sum, of your choosing, on the event of an accident or sickness or redundancy.

When these things happen your earnings stop (sick pay etc is always limited and non-existent for self-employed, Statutory sick pay is less than £100 per week) the monthly payment helps pay towards your mortgage, rent, bills and lifestyle, protecting any savings, credit score and debts.

Howden Life & Health have the widest range of life & health insurers in the UK and therefore cannot be beaten on price.

Private medical insurance covers the cost of ‘going private’ and allowing you to avoid NHS waiting lists.

The private sector aims to deliver your health care much quicker, with choice, in more comfortable surroundings and access to the latest treatments, all funded by your insurance company. If you buy for the first time Pre-existing conditions are excluded. If you have cover already, you can ‘switch’ insurers for a better price.

Howden Life & Health have the widest range of life & health insurers in the UK and therefore cannot be beaten on price.

Useful information

Introduce a friend to Howden today and you could both receive a £75 Amazon voucher!

Just copy and paste the text and link below, and share it with your friends or family:

I've recently had great service from Howden for Life and Health Insurance. If you need the same, follow this link and we'll both get a £75 amazon voucher!

Link: http://pages.howdenlifeandhealth.co.uk/refer-a-friend

We will then get in touch with your friend or family member at a time that suits them, and if they take out a policy with us, you'll both get rewarded!

An Award Winning Team